Contact Us
Have a question about an order, product, delivery, return, or warranty claim? Our customer support team is here to help.
For the fastest support, please contact us by email or online chat and include your order number if your question is related to an existing order.
Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM (GMT+8)
Messages received outside our service hours will be reviewed on the next business day.
Online Chat
Click the chat icon in the bottom-right corner of the page to start a conversation or leave us a message.
If our team is not available immediately, please leave your name, email address, order number if applicable, and a brief description of your question. We will follow up as soon as possible.
Email Support
You can also email us directly at:
We typically respond within 1–2 business days.
To help us assist you faster, please include the following information when applicable:
Order number
Product name or product link
Photos or videos, if your question is related to damage, missing parts, assembly, or product condition
Phone
+86 15089583894
Please note that email and online chat are our preferred support channels, as they allow us to review order details, photos, videos, and product information more accurately.
Business Contact Information
Montefurniture
Company Address: E336, Unit 2709, Building 371-1, Wushan Road, Tianhe District, Guangzhou, Guangdong 510000, China
Email: hello@montefurniture.com
This is our business contact address. It is not a walk-in customer service location or a return address.
For approved returns, please follow the return instructions provided by our customer support team.