Shipping Policy

Order Processing Time

All orders are processed within 3–7 business days after payment is confirmed.

This processing period includes order verification, quality inspection, packaging, and dispatch preparation.

Shipping Charge

FREE shipping on all orders. No hidden fees.

Montefurniture covers all applicable import duties, customs clearance charges, brokerage fees, and related import-processing costs for eligible orders shipped to the continental United States. Customers will not be required to pay any additional import duties, customs clearance fees, brokerage fees, or similar import-related charges upon delivery.

Estimated Delivery Timeline

Order Processing Time: 3–7 business days

Ocean Transit Time: Approximately 2 calendar weeks, or about 10 business days

Final Delivery Time: 3–7 business days after the shipment arrives in the U.S. and is received by the local delivery carrier

Estimated Total Delivery Time: 16–24 business days, usually around 4 weeks under normal shipping conditions

We’re sorry, but expedited shipping is not currently available.

1. Where We Ship

We currently ship only within the continental United States.

Shipping is not available to: Puerto Rico, Northern Mariana Islands, Guam, American Samoa, United States Virgin Islands, Alaska, and Hawaii.

Note: Delivery times are estimates only and may be affected by invalid addresses, port congestion, customs clearance, weather, or carrier-related delays.

If your order is delayed, please contact us at hello@montefurniture.com. We will follow up promptly.

2. About Tax

All product prices are tax-inclusive. No additional taxes will be charged.

3. Tracking

A final-mile tracking number may not be available immediately after your order is placed because the order must first complete processing and be prepared for international shipment.

A FedEx or UPS final-mile tracking number may be pre-assigned while an order is in ocean transit. Once assigned, the tracking number will be added to your order details. During international transit, the carrier page may display “Label Created,” “Shipment Information Sent,” or a similar pre-transit status without detailed movement updates. Detailed tracking events normally begin after the shipment reaches the United States and is accepted and scanned by the local delivery carrier.

If you experience any issues with tracking, please contact us at hello@montefurniture.com and we will assist you as soon as possible.

Deliveries are typically made to your front door or building entrance based on the shipping address provided.

4. Delivery Delays

If your package has not arrived within the estimated delivery timeframe, please contact us at hello@montefurniture.com. We will follow up with the shipping carrier and keep you updated.

5. Order Cancellations

Customers may request an order cancellation before the order enters the ocean transit process.

We typically review and confirm orders within 1–3 business days after payment is confirmed. This is the first step of our 3–7 business day order processing period.

During the order review, preparation, quality check, packaging, and dispatch preparation stage, we may still be able to cancel the order if it has not yet entered ocean transit.

Once an order has entered the ocean transit process, it can no longer be canceled. At that stage, the shipment has already been transferred to international logistics and cannot be retrieved or stopped.

If you need to request a cancellation, please contact us as soon as possible at hello@montefurniture.com with your order number.