Privacy policy

This Privacy Policy explains how Guangzhou Zhuozhitianda Network Technology Service Co., Ltd., operating under the customer-facing brand Montefurniture (“Montefurniture,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit, communicate with, or make a purchase from montefurniture.com (the “Site”).

By using the Site, you acknowledge the practices described in this Privacy Policy. This Policy should be read together with our Terms of Service.

Personal Information We Collect

Contact and Order Information

When you place or attempt to place an order, create an account, request customer support, or otherwise communicate with us, we may collect information such as:

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Order number, products purchased, and order history
• Delivery, return, refund, and customer-service information
• Messages, photographs, videos, and other information you submit to us

Payment Information

Payment information is collected and processed securely by Shopify and our authorized payment service providers. Montefurniture may receive limited payment-related information, such as payment status, payment method, card type, and the last digits of a payment card.

Montefurniture does not directly access or store complete payment card numbers on its local systems.

Device and Usage Information

When you use the Site, we and our service providers may automatically collect certain information, including:

• IP address
• Browser type and device information
• Operating system
• Time zone and approximate location
• Pages viewed, referring pages, and interactions with the Site
• Cookie, pixel, tag, and similar technology identifiers

Marketing and Preference Information

We may collect information about your marketing preferences, email subscriptions, cookie choices, and responses to advertising or promotional communications.

If you separately consent to receive text messages, we may process your telephone number, consent records, and messaging activity to provide the requested service. We do not sell text-messaging opt-in data or consent for third parties’ independent marketing purposes. We may disclose this information to service providers only as necessary to deliver the requested messaging service.

How We Collect Personal Information

We collect personal information:

• Directly from you when you place an order, contact us, create an account, submit a return request, or subscribe to communications;
• Automatically through cookies, pixels, log files, and similar technologies when you use the Site; and
• From service providers and business partners, such as Shopify, payment providers, shipping carriers, customer-support providers, analytics providers, and fraud-prevention services.

How We Use Personal Information

We may use personal information to:

• Process, verify, fulfill, and deliver orders;
• Process payments, cancellations, returns, refunds, replacements, and warranty-related requests;
• Communicate about orders, delivery, products, policies, and customer support;
• Confirm identity, prevent fraud, protect accounts, and maintain Site security;
• Operate, maintain, troubleshoot, and improve the Site and our services;
• Understand Site performance and customer interactions;
• Provide marketing communications where permitted and consistent with your preferences;
• Comply with legal, tax, accounting, regulatory, and contractual obligations;
• Establish, exercise, or defend legal claims; and
• Protect our rights, customers, business, and service providers.

How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to operate our business and provide the Site and services. Recipients may include:

• Shopify, which hosts and powers our online store;
• Payment processors and payment-method providers;
• Shipping carriers, freight providers, customs and logistics providers, and return-processing partners;
• Customer-support, email, messaging, and communication-service providers;
• Analytics, advertising, and website-performance providers;
• Fraud-prevention, security, and identity-verification providers;
• Cloud-hosting, data-storage, and technical-service providers;
• Professional advisers, including accountants, insurers, consultants, and legal advisers; and
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.

Shopify processes personal information in connection with the operation of our store. You can review Shopify’s privacy information at Shopify Privacy Policy.

We do not sell personal information for money. Depending on applicable law, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or a similar regulated activity.

Cookies and Similar Technologies

We and our service providers may use cookies, log files, web beacons, tags, pixels, and similar technologies to:

• Keep the Site and checkout functioning;
• Remember preferences and shopping-cart activity;
• Protect against fraud and security threats;
• Measure traffic and Site performance;
• Understand how customers interact with the Site; and
• Support advertising and marketing where enabled.

You can manage cookies through your browser settings and through any cookie or privacy controls made available on the Site. Disabling certain cookies may affect Site functionality.

Analytics and Advertising Choices

Where enabled, we may use analytics and advertising services to understand Site activity, measure campaign performance, and present relevant advertising.

You may manage advertising preferences through the following platform and industry tools, where relevant to the services you use:

• Google My Ad Center
• Meta Ad Preferences
• Microsoft Advertising Settings
• Digital Advertising Alliance WebChoices

These external tools are provided for convenience and do not necessarily mean that every listed provider is active on the Site at all times.

Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting us. Even after opting out of marketing, we may continue to send non-promotional communications relating to orders, transactions, customer support, security, or policy updates.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, provide the Site and services, comply with legal, tax, accounting, contractual, and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements.

When personal information is no longer required, we take reasonable steps to delete or anonymize it, subject to applicable law and legitimate record-retention requirements.

International Processing and Transfers

Montefurniture operates internationally. Personal information may be processed in countries other than your country or state of residence, including the United States, Canada, China, and other locations where Shopify and our service providers operate.

Where required, we and our service providers use appropriate safeguards for international transfers of personal information.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you suspect unauthorized account activity.

Your Privacy Rights

Depending on your place of residence and applicable law, you may have rights to:

• Request access to personal information we hold about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request a portable copy of certain personal information;
• Restrict or object to certain processing;
• Withdraw consent where processing is based on consent;
• Opt out of certain targeted advertising, sale, or sharing activities where applicable; and
• Appeal a decision concerning a privacy request where applicable.

To submit a privacy request, contact hello@montefurniture.com. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

We will not discriminate against you for exercising an applicable privacy right.

Do Not Track and Opt-Out Preference Signals

Some browsers offer “Do Not Track” settings, but there is no uniform industry standard for responding to those signals. Where required by applicable law and supported by our systems, we will process recognized opt-out preference signals, such as Global Privacy Control, in accordance with applicable requirements.

Children’s Privacy

The Site is intended for adults purchasing products for children and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

Third-Party Websites

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third parties. Please review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, technology, legal obligations, or other operational reasons. The revised version will be posted on this page with an updated “Last Updated” date.

Contact Us

The Guangzhou address above is our business contact address. It is not a walk-in customer service location or a return address. Approved returns must be sent only to the return-processing address provided in our Return and Refund Policy or in the return instructions issued by our customer support team.