Terms of Service

OVERVIEW

This website is operated by Guangzhou Zhuozhitianda Network Technology Service Co., Ltd., under the customer-facing brand Montefurniture. Throughout these Terms of Service, “Montefurniture,” “we,” “us,” and “our” refer to Guangzhou Zhuozhitianda Network Technology Service Co., Ltd., operating under the Montefurniture brand.

Montefurniture provides this website, including the information, products, features, tools, customer support, and other services made available through the website, collectively referred to as the “Services,” subject to your acceptance of these Terms of Service and the policies referenced in them.

By visiting our website, creating an account, placing an order, or otherwise using any part of the Services, you agree to be bound by these Terms of Service. These Terms apply to all website users, including visitors, customers, and users who submit content or communications through the website.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website, place an order, or use the Services.

The following policies form part of these Terms and provide additional information about specific aspects of your purchase:

• Shipping Policy
• Return and Refund Policy
• Payment Methods
• Privacy Policy

If a specific policy contains more detailed terms concerning its subject matter, that policy will apply together with these Terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products online.

SECTION 1 – ELIGIBILITY AND ONLINE STORE USE

By using this website or placing an order, you confirm that you are at least the age of majority in your state, province, or country of residence and have the legal capacity to enter into a binding agreement.

This website is intended for adults purchasing products for themselves, their households, or children under their care. It is not intended to be used directly by children without the involvement and supervision of a parent or legal guardian.

You may not use our website, products, or Services for any illegal, fraudulent, unauthorized, or harmful purpose. You must not violate any applicable laws or regulations, infringe the rights of others, transmit malicious code, interfere with website security, or misuse any part of the Services.

A material breach of these Terms may result in suspension or termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We may refuse or restrict access to the Services where reasonably necessary to protect customers, prevent fraud, comply with applicable law, protect website security, enforce these Terms, or address suspected misuse of the website.

Information submitted through the website may be processed by Shopify and other service providers required to operate the store, process payments, fulfill orders, provide customer service, prevent fraud, and maintain website functionality. Such processing is subject to appropriate technical and organizational safeguards and is further described in our Privacy Policy.

Payment card information is processed securely by authorized payment service providers. Montefurniture does not directly store full payment card numbers on its local systems.

You may not reproduce, copy, sell, resell, exploit, or commercially use any portion of the website or Services without our prior written permission, except where such use is expressly permitted by law.

Section headings are included for convenience and do not limit or otherwise affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We take reasonable steps to ensure that the business information, product information, prices, policies, delivery estimates, availability information, and other material displayed on our website are accurate, complete, and current.

Some website content may include general guidance, educational information, or historical information provided for reference. Such content should be considered together with the current product page, order confirmation, and applicable customer-facing policies.

If we identify a material error or omission, we will take reasonable steps to correct it promptly. If an error materially affects an order that has already been submitted, we will contact the customer using the information provided with the order and explain the available options. Depending on the circumstances, the customer may choose to proceed with the corrected information or cancel the affected order for a full refund to the original payment method.

We may update website content when necessary to reflect current products, prices, policies, business information, or operating procedures.

SECTION 4 – PRODUCT INFORMATION AND AVAILABILITY

We make reasonable efforts to describe and display our products accurately, including their materials, construction, dimensions, colors, functions, included components, and intended use.

Natural materials such as wood may have variations in grain, tone, texture, knots, and other natural characteristics. Product colors may also appear slightly different depending on lighting conditions, photography, screen settings, production batches, or the natural characteristics of the material. These normal variations do not change the fundamental identity or stated construction of the product.

Product availability may be subject to confirmation based on production, order review, and fulfillment capacity. Adding a product to the cart does not guarantee availability until the order has been reviewed and accepted.

We may limit the quantity of a product that may be purchased where reasonably necessary, including to prevent fraud, unauthorized resale, abnormal ordering activity, or operational disruption.

Product descriptions, specifications, and prices may be updated for future purchases. Changes will not be used to materially alter the product specifications or price of an already accepted order without notifying the customer.

If a product is damaged, defective, materially different from its description, or incorrect, the matter will be handled according to our Return and Refund Policy.

SECTION 5 – PRICES, TAXES, AND SHIPPING

Unless otherwise stated, prices displayed on our website are shown in U.S. dollars (USD).

Montefurniture provides free standard shipping to eligible addresses within the contiguous United States. Delivery areas, excluded locations, order processing times, ocean transit estimates, final delivery estimates, tracking availability, and possible delays are explained in our Shipping Policy.

Montefurniture covers the applicable import duties, customs clearance charges, brokerage fees, and related import-processing costs associated with eligible orders shipped to the United States. Customers will not be required to pay additional import duties, customs clearance fees, brokerage fees, or similar import-related charges upon delivery.

The product price, available discounts, and final amount collected by Montefurniture will be displayed before payment is completed.

Prices may be changed for future orders without prior notice. The price applicable to an accepted order is the price displayed and confirmed at the time the order was submitted, except in the case of an obvious pricing or technical error.

If a material pricing error affects an order, we will notify the customer and provide the option to confirm the corrected price or cancel the order for a full refund to the original payment method.

Delivery dates are estimates rather than guaranteed appointment dates. Delays may occur because of circumstances such as customs processing, port congestion, weather, carrier disruption, address problems, public holidays, or other events outside our reasonable control. We will provide reasonable assistance when a customer contacts us regarding an affected shipment.

SECTION 6 – ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation acknowledges that we have received the order but does not necessarily mean that the order has completed review or has been finally accepted for fulfillment.

We may review orders for product availability, payment authorization, address validity, suspected fraud, unusual ordering patterns, resale activity, and compliance with these Terms.

We may refuse, limit, or cancel an order where reasonably necessary, including when:

• The product is unavailable or cannot be fulfilled;
• The payment cannot be authorized or verified;
• The billing or shipping information is incomplete or invalid;
• The order appears fraudulent, abusive, or intended for unauthorized resale;
• A material pricing, product-information, or technical error has occurred; or
• Fulfilling the order would violate applicable law or carrier restrictions.

If we change or cancel a paid order, we will notify the customer using the email address, telephone number, or other contact information provided with the order.

If we cancel a paid order, we will issue a full refund to the original payment method.

SECTION 7 – BILLING AND PAYMENT INFORMATION

You agree to provide current, complete, and accurate contact, billing, shipping, and payment information when placing an order.

Payments are processed through the payment options displayed at checkout. Available payment methods may vary depending on the customer’s device, location, order value, payment-provider eligibility, and other checkout conditions. The payment methods shown at checkout are the methods available for that specific order.

You authorize the applicable payment provider to process the order amount and any amounts clearly disclosed at checkout.

Montefurniture does not directly access or store complete payment card numbers. Payment information is processed by Shopify and authorized payment service providers.

Additional information is available on our Payment Methods page.

SECTION 8 – ORDER CANCELLATIONS

Customers may request cancellation before an order enters the ocean transit process, as described in our Shipping Policy.

A cancellation request is not complete until it has been reviewed and confirmed by our customer support team.

Once an order has entered ocean transit and has been transferred to international logistics, it may no longer be possible to retrieve, stop, or cancel the shipment.

If a cancellation is approved before the order enters ocean transit, a full refund will be issued to the original payment method.

To request cancellation, contact hello@montefurniture.com and include the order number and the email address used to place the order.

SECTION 9 – RETURNS, REFUNDS, AND PRODUCT ISSUES

Eligible return requests may be submitted within 30 days from the date of delivery, subject to the conditions described in our Return and Refund Policy.

Customers must contact us and receive return approval and return instructions before sending an item back. Products returned without prior approval may not be accepted or processed.

For personal-reason returns, the customer is responsible for the cost of returning the product.

If a product is damaged, defective, or incorrect, Montefurniture will provide an appropriate solution after reviewing the issue. This may include replacement parts, a replacement product, authorized return instructions, or a refund.

Applicable return shipping costs for confirmed damaged, defective, or incorrect products will be covered by Montefurniture.

Approved refunds are issued to the original payment method. Because Montefurniture provides free shipping on eligible orders, no separately charged original shipping fee will be deducted from the approved refund.

Processing times and other return conditions are described in the Return and Refund Policy.

SECTION 10 – OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, payment methods, applications, integrations, or services operated by third parties.

Third-party services are subject to their own terms, eligibility requirements, privacy practices, and operational conditions. We do not control the independent operation of such third-party services.

Your use of an optional third-party service is voluntary. You should review the applicable provider’s terms and policies before using it.

Nothing in this section limits our responsibility for accurately presenting the payment and service options available through our own website.

SECTION 11 – THIRD-PARTY LINKS

Our website may contain links to third-party websites that are provided for convenience, payment processing, shipment tracking, account management, analytics, or other legitimate purposes.

Unless expressly stated otherwise, a link does not mean that Montefurniture owns, controls, endorses, or is affiliated with the third-party website.

We are not responsible for the independent content, availability, privacy practices, or services of third-party websites. Customers should review the relevant third party’s terms and policies before completing a transaction or providing personal information on that website.

Questions concerning products or services supplied directly by a third party should be directed to that third party. Questions concerning a Montefurniture order should be directed to hello@montefurniture.com.

SECTION 12 – USER COMMENTS, REVIEWS, AND SUBMISSIONS

If you voluntarily submit a review, photograph, suggestion, feedback, question, or other content to us, you confirm that you have the right to submit that content and that it is accurate to the best of your knowledge.

You grant Montefurniture a non-exclusive, worldwide, royalty-free license to use, reproduce, display, translate, edit for formatting, and publish the submitted content in connection with our website, customer service, marketing, and business operations, subject to applicable privacy and consumer-protection laws.

We will not intentionally alter a customer review in a way that materially changes its meaning. We may remove personal information, correct formatting, or decline to publish content that is unlawful, fraudulent, misleading, abusive, defamatory, obscene, infringing, unrelated to the product, or contains malicious code.

You may not submit content using a false identity, impersonate another person, misrepresent the origin of the content, or submit information that violates another person’s rights.

SECTION 13 – PERSONAL INFORMATION

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy.

SECTION 14 – ERRORS, CORRECTIONS, AND ORDER IMPACT

Despite reasonable review, the website may occasionally contain typographical, technical, formatting, or administrative errors relating to product descriptions, dimensions, pricing, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct an identified error and update the affected information. We will not knowingly retain inaccurate material information after it has been identified.

If a material error affects an order that has already been submitted, we will notify the customer and explain the available resolution. Depending on the circumstances, this may include confirming corrected information, replacing an affected item, or cancelling the affected order and issuing a full refund to the original payment method.

Nothing in this section permits us to change an accepted order arbitrarily or to avoid the commitments stated in our Shipping Policy, Return and Refund Policy, Payment Methods page, or applicable consumer law.

SECTION 15 – PROHIBITED USES

You may not use the website or Services:

• For any unlawful, fraudulent, deceptive, or unauthorized purpose;
• To violate any applicable law, regulation, or legal right;
• To infringe intellectual property, privacy, publicity, or other rights;
• To harass, abuse, threaten, defame, discriminate against, or harm another person;
• To submit false, misleading, or fraudulent information;
• To upload malware, viruses, or other harmful code;
• To interfere with the website, checkout, payment systems, security features, or other users;
• To collect personal information without authorization;
• To spam, phish, scrape, crawl, or access the website through unauthorized automated means;
• To impersonate another person or business; or
• To engage in unauthorized resale, payment abuse, or fraudulent chargeback activity.

We may suspend or terminate access to the Services where reasonably necessary to address a prohibited use.

SECTION 16 – INTELLECTUAL PROPERTY

The website, including its text, product descriptions, photographs, graphics, logos, layout, videos, and other original content, is owned by or licensed to Montefurniture and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected website content without prior written permission, except where permitted by law.

SECTION 17 – WEBSITE AVAILABILITY AND WARRANTIES

We aim to maintain a secure, reliable, and functional website, but we do not guarantee that the website will always be uninterrupted or completely free from technical errors, maintenance periods, or circumstances outside our reasonable control.

This limitation concerning website availability does not remove our obligation to:

• Provide products that materially conform to their descriptions and accepted order specifications;
• Honor the commitments stated in our customer-facing policies;
• Provide remedies for confirmed damaged, defective, or incorrect products; or
• Comply with consumer rights and other obligations that cannot lawfully be excluded.

Except where expressly stated in these Terms, a product page, an applicable policy, or required by law, we do not guarantee that every product will satisfy every customer’s personal or subjective preference.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Montefurniture will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from website interruption, unauthorized use of the website, or events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability arising from fraud, fraudulent misrepresentation, willful misconduct, gross negligence where applicable, or other legally non-excludable obligations.

Nothing in these Terms limits a customer’s rights under applicable consumer-protection law or the remedies expressly provided in our Return and Refund Policy.

SECTION 19 – INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Guangzhou Zhuozhitianda Network Technology Service Co., Ltd., operating under the Montefurniture brand, and its officers, employees, contractors, service providers, and affiliates from third-party claims arising directly from your unlawful use of the Services, your material breach of these Terms, or your infringement of another person’s rights.

This section does not require a consumer to indemnify us for claims caused by our own breach, negligence, misconduct, or violation of law.

SECTION 20 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or modified only to the extent necessary to make it enforceable.

The invalidity or unenforceability of one provision will not affect the validity and enforceability of the remaining provisions.

SECTION 21 – TERMINATION

These Terms remain effective while you access or use the website or Services.

You may stop using the Services at any time. Obligations relating to accepted orders, payments, returns, refunds, intellectual property, liability, and dispute resolution may continue where necessary after website use ends.

We may suspend or terminate access to the Services if we reasonably believe that a user has materially violated these Terms, engaged in fraud, threatened website security, violated applicable law, or harmed other users.

Termination of website access does not remove either party’s obligations concerning an accepted order or any rights and remedies that arose before termination.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with the policies referenced in them and any order-specific information provided during checkout, constitute the agreement between you and Montefurniture concerning use of the website and purchase of products.

They supersede prior versions of the Terms concerning the same subject matter, except that an accepted order remains governed by the terms and information applicable when that order was submitted, together with any later changes expressly agreed by the customer.

A failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision or any other right.

SECTION 23 – APPLICABLE LAW AND CONSUMER RIGHTS

These Terms are governed by applicable law. Nothing in these Terms deprives a consumer of mandatory rights or protections available under the laws that apply to the transaction or the consumer’s place of residence.

Before commencing formal proceedings, customers are encouraged to contact us at hello@montefurniture.com so that we can review the matter and attempt to resolve it in good faith.

Any dispute that cannot be resolved directly will be handled by a court or other competent authority having lawful jurisdiction over the matter.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our Services, business operations, customer-facing policies, technology, or legal obligations.

The current version will be published on this page with an updated “Last Updated” date. Changes will apply prospectively from the date they are published unless a different effective date is stated.

Material changes will not be used to retroactively remove rights or materially alter an accepted order without the customer’s agreement, except where required by law.

SECTION 25 – CONTACT INFORMATION

Montefurniture is a customer-facing brand operated by:

Guangzhou Zhuozhitianda Network Technology Service Co., Ltd.
Chinese Company Name: 广州市卓智天达网络技术服务有限公司
Business Contact Address: E336, Unit 2709, Building 371-1, Wushan Road, Tianhe District, Guangzhou, Guangdong 510000, China
Customer Support Email: hello@montefurniture.com
Website: https://montefurniture.com/

The Guangzhou address above is our business contact address. It is not a walk-in customer service location and should not be used as a return address.

Approved returns must be sent only to the return processing address provided in our Return and Refund Policy or in the return instructions issued by our customer support team.

Questions about these Terms should be sent to hello@montefurniture.com.