FAQs
A. Shipping & Delivery
Q1: How long does order processing take?
A: All orders are processed within 3–7 business days after payment is confirmed.
Q2: What is the estimated total delivery time?
A: Under normal shipping conditions, customers in most parts of the continental United States will receive their orders in approximately 4 weeks.
Q3: Where do you ship?
A: We currently ship only within the continental United States. Shipping is not available to Puerto Rico, Northern Mariana Islands, Guam, American Samoa, United States Virgin Islands, Alaska, and Hawaii.
Q4: Will I receive a tracking number?
A: Tracking information is usually provided after the shipment arrives at the U.S. port and is collected by the local delivery carrier. At that stage, the tracking number will be added to your order details and tracking updates will become available.
Q5: My tracking shows “delivered,” but I can’t find the parcel. What should I do?
A: Please check your front door, porch, building entrance, mailroom, neighbors, and the carrier’s delivery notes first. If the parcel is still missing, contact us at hello@montefurniture.com and we can help initiate a carrier trace.
Q6: Will large orders ship in multiple boxes?
A: Yes. Some products or larger sets may ship in separate cartons for safer transport. Tracking may update separately for each parcel.
B. Orders, Changes & Cancellations
Q7: Can I change my shipping address after placing an order?
A: If your order has not shipped, please contact us at hello@montefurniture.com with your order number and the correct address as soon as possible. Once a parcel is with the carrier, rerouting may not be possible.
Q8: Can I cancel or modify my order?
A: If your order has not shipped, we will do our best to help. Please contact us at hello@montefurniture.com as soon as possible with your order number.
Q9: Will I pay additional taxes?
A: No. All product prices are tax-inclusive. No additional taxes will be charged.
C. Product, Materials & Finish
Q10: Will my item look exactly like the photos?
A: Because many of our products are made from real wood, natural variations in grain, tone, and small knots may occur. These differences are normal and part of the character of natural wood furniture.
Q11: What materials are your products made from?
A: Material details vary by model. Please refer to the specific product page for the most accurate information about wood type, panels, and finish.
Q12: Is a light smell after opening the package normal?
A: Yes. New wood, packaging materials, and sealed cartons may have a mild temporary smell after unboxing. This usually fades after assembly and normal room ventilation.
Q13: Will the color match my other furniture exactly?
A: Not always. Wood tones vary naturally, and lighting conditions can also affect how color appears. If close matching is important, we recommend comparing pieces in similar lighting conditions.
D. Size, Fit & Product Selection
Q14: How do I know whether a product will fit my space?
A: Please check the Dimensions section on the product page carefully before ordering. We recommend measuring your room, wall space, and floor area in advance.
Q15: How do I choose the right bookshelf or storage unit?
A: Consider your available space, preferred height, how many books or toys you need to store, and whether you prefer front-facing display, open cubby storage, or closed storage.
Q16: How do I choose the right children’s step stool?
A: Consider your child’s height, your counter or sink height, and whether you need adjustable standing height, side protection, or a more compact footprint for smaller spaces.
Q17: Do you provide age guidance or weight limits?
A: Yes. Age guidance and load information vary by product. Please refer to the specific product page for the most accurate details.
E. Assembly & Daily Use
Q18: Do your products require assembly?
A: Most products require assembly and are typically shipped flat-packed to help protect the parts during transit.
Q19: Is assembly difficult?
A: Most items can be assembled at home using the provided instructions. Assembly difficulty varies by product size and structure, so we recommend reading the instructions fully before starting.
Q20: What should I do if parts or hardware seem to be missing?
A: Please first check all cartons, inner packaging, and hardware bags carefully. If something is still missing, contact us at hello@montefurniture.com with your order number, product name, and photos of what you received.
Q21: What should I do if a panel doesn’t align or the unit feels uneven after assembly?
A: Before tightening everything, make sure all parts are positioned correctly and all screws are inserted loosely first. Then tighten them gradually. Also check whether the floor surface is level. If the issue continues, contact us with photos and we will help troubleshoot.
F. Care, Damage & Support
Q22: How do I clean the furniture?
A: Wipe with a soft, dry or slightly damp cloth. Avoid harsh chemicals, abrasive cleaners, or excessive moisture.
Q23: What should I do if my order arrives damaged?
A: Please keep the outer carton, inner packaging, and damaged parts, then contact us at hello@montefurniture.com within 7 days of delivery with your order number and clear photos of the damage.
Q24: Can you provide replacement parts?
A: In many cases, yes. If only certain components are affected, we may be able to arrange replacement parts instead of replacing the full item. Please contact us with your order number and photos.