Orders are normally processed within 3–7 business days after payment is confirmed. This period includes order verification, quality inspection, packaging, and preparation for dispatch.

The estimated total delivery time is 16–24 business days and is usually around four weeks under normal shipping conditions.

• Order processing: 3–7 business days
• Ocean transit: approximately 2 calendar weeks, or about 10 business days
• Final U.S. delivery: 3–7 business days after the local carrier receives the shipment

These timeframes are estimates and may be affected by address issues, port congestion, customs processing, weather, or carrier delays.

We currently ship only to eligible addresses within the continental United States.

Shipping is not available to Puerto Rico, Northern Mariana Islands, Guam, American Samoa, United States Virgin Islands, Alaska, or Hawaii.

Shipping is free on all orders. There are no hidden shipping charges.

Montefurniture also covers applicable import duties, customs-clearance charges, brokerage fees, and related import-processing costs for eligible orders shipped to the continental United States. Customers are not required to pay additional import-related charges upon delivery.

No. Product prices displayed on our website are tax-inclusive, and no additional taxes will be charged by Montefurniture at checkout or delivery.

Tracking usually becomes available after the shipment reaches a U.S. port and is collected by the local delivery carrier. The tracking number will then be added to your order details.

Tracking may not be available immediately after an order is placed because the shipment must first complete order processing and international transit.

No. Expedited shipping is not currently available.

If your order has not arrived within the estimated delivery timeframe, contact hello@montefurniture.com with your order number. We will follow up with the shipping carrier and keep you updated.

Please check your front door, porch, building entrance, mailroom, nearby secure locations, neighbors, and the carrier’s delivery notes.

If the parcel is still missing, contact us with your order number and tracking information so we can help initiate a carrier trace.

Yes. Some products and larger sets may be shipped in separate cartons to protect the parts during transportation. Each carton may receive separate tracking updates.

Contact us as soon as possible with your order number and the complete corrected address. We will check the order status and determine whether the address can still be updated.

Address changes are not guaranteed after an order has entered international transportation or has been transferred to a carrier.

You may request cancellation before the order enters the ocean-transit process.

If the order is still being reviewed, prepared, inspected, packaged, or prepared for dispatch, we may still be able to cancel it.

Once the order has entered ocean transit, it has already been transferred to international logistics and can no longer be retrieved, stopped, or canceled.

Contact us immediately with your order number and requested change. We will review the order status, but changes cannot be guaranteed once processing has begun.

If a change cannot be made directly, cancellation and a new order may be required, provided the original order has not entered ocean transit.

Eligible return requests must be submitted within 30 days from the date the order was delivered.

Email hello@montefurniture.com with:

• Your order number
• The reason for the return
• Supporting photos or videos, when applicable

Our support team will normally review the request within 1–2 business days.

Do not send the product back until your return has been approved and return instructions have been provided.

Approved returns are processed at our U.S. return processing center:

5400 W Sam Houston Parkway UNIT B
Houston, TX 77041
United States

This is not a walk-in customer service location or Montefurniture’s company headquarters.

Montefurniture covers the applicable return shipping cost when a product is confirmed to be damaged, defective, or incorrect.

For returns requested for personal reasons, the customer is responsible for the return shipping cost. The amount depends on the carrier and shipping service selected by the customer.

We recommend using a trackable return shipping service.

The item must be in its original condition and packaged appropriately, preferably using the original packaging.

All originally included parts, accessories, hardware, and manuals must be returned where applicable.

Returns with missing parts, customer-caused damage, signs of misuse, or inadequate packaging may be rejected or may qualify for a reduced refund.

After return instructions are provided, the return package should be shipped within 7 business days.

Contact us within 10 days of delivery and provide your order number together with clear photos or videos showing the issue.

Please keep the outer carton, inner packaging, labels, hardware, and affected parts until the claim has been reviewed.

After the issue is confirmed, an appropriate resolution may include replacement parts, a replacement product, return instructions, or a refund.

We will notify you after the returned item has been received and inspected.

If the refund is approved, it will be issued to the original payment method within 2–3 business days. Your bank or payment provider may require additional time to post the refund to your account.

Because all orders include free shipping, no original shipping charge will be deducted from an approved refund. Customers remain responsible for return shipping on personal-reason returns.

Non-returnable items include:

• Items marked as Final Sale
• Gift cards
• Items damaged by customer misuse
• Items damaged by improper assembly
• Items that have been altered or modified without authorization

Eligible gift returns may be approved for store credit only. Gift cards are non-returnable and non-refundable.

Product appearance may vary slightly because of natural material variation, wood grain, veneer pattern, lighting, photography, and screen settings.

Small variations in tone, grain, or surface character are not necessarily product defects.

Materials vary by product and may include natural wood, engineered wood, wood veneer, metal hardware, fabric, or other listed components.

Please review the Materials or Specifications section on the individual product page for the most accurate information about that model.

Newly opened cartons, packaging materials, and furniture components may have a temporary enclosed-package odor. Place the product in a well-ventilated indoor area after unboxing and assembly.

If an odor is unusually strong, does not improve with ventilation, or is accompanied by visible damage, stop using the item and contact us.

An exact color match cannot be guaranteed. Material batches, wood grain, finish application, room lighting, and screen settings can all affect how a color appears.

Review the dimensions listed on the product page and measure the intended room, wall, doorway, hallway, and floor area before ordering.

Also allow enough space for doors, drawers, rotating sections, or removable bins where applicable. See our How to Measure guide for additional guidance.

Consider the available floor or wall space, preferred height, the number and size of books or toys, and how your child will access the contents.

Front-facing displays make book covers easy to see, open cubbies keep frequently used items accessible, and enclosed storage can help reduce visual clutter.

Compare your child’s height with the intended counter or sink height. Also consider the listed standing height, overall footprint, adjustability, side protection, and available room around the product.

Always follow the product-specific age guidance, use instructions, and adult-supervision recommendations.

Age guidance, load limits, and use requirements vary by product. Review the individual product page and included instruction sheet before use.

Do not assume that the limits for one product also apply to another product with a similar appearance.

Most furniture products require assembly and are shipped flat-packed to help protect the components during transportation. Assembly requirements vary by model.

Most products can be assembled at home using the included instructions. Assembly time and difficulty depend on the size and structure of the product.

Read the complete instruction sheet before beginning, identify all components, and assemble the product on a clean, level surface.

Check every carton, inner packaging section, protective insert, and hardware bag carefully.

If an item is still missing, contact us with your order number, product name, part number if available, and photos of the contents you received.

Confirm that each panel is in the correct position and that the product is being assembled on a level floor.

Insert the fasteners loosely first, align all components, and then tighten them gradually and evenly. Avoid fully tightening one section before the remaining parts are aligned.

If the issue continues, contact us with photos or a short video.

Wipe the surface with a soft, dry or slightly damp cloth. Avoid harsh chemicals, abrasive cleaners, soaking, and excessive moisture.

Clean spills promptly and follow any product-specific care guidance. Additional information is available on our Assembly & Care page.

In many cases, affected components may be resolved with replacement parts rather than replacing the complete product.

Availability depends on the product and part required. Contact us with your order number, product name, affected part, and clear photos.