Shipping policy

Order Processing Time

All orders are processed within 3–7 business days after payment is confirmed.
This processing period includes order verification, quality inspection, packaging, and dispatch preparation.

Shipping Charge

FREE shipping on all orders. No hidden fees.

Estimated Delivery Timeline

Order Processing Time: 3–7 business days
Ocean Transit Time: Approximately 2 weeks
Final Delivery Time: 3–7 business days after the shipment is received by the local carrier in the U.S.
Estimated Total Delivery Time: Approximately 4 weeks under normal shipping conditions.

We’re sorry, but expedited shipping is not currently available.

1. Where We Ship

We currently ship only within the continental United States.

Shipping is not available to: Puerto Rico, Northern Mariana Islands, Guam, American Samoa, United States Virgin Islands, Alaska, and Hawaii.

Note: Delivery times are estimates only and may be affected by invalid addresses, port congestion, customs clearance, weather, or carrier-related delays.

If your order is delayed, please contact us at hello@montefurniture.com. We will follow up promptly.

2. About Tax

All product prices are tax-inclusive. No additional taxes will be charged.

3. Tracking

Tracking information is usually provided after the shipment arrives at the U.S. port and is collected by the local delivery carrier. At that stage, the tracking number will be added to your order details and tracking updates will become available.

If you experience any issues with tracking, please contact us and we will assist you as soon as possible.
Deliveries are typically made to your front door or building entrance based on the shipping address provided.

4. Delivery Delays

If your package has not arrived within the estimated delivery timeframe, please contact us at hello@montefurniture.com. We will immediately follow up with the shipping carrier and keep you updated.

5. Order Cancellations

Customers may request an order cancellation before the order enters the ocean transit process.

We typically review and confirm orders within 1–3 business days after payment is confirmed. This is the first step of our 3–7 business day order processing period.

During the order review, preparation, quality check, packaging, and dispatch preparation stage, we may still be able to cancel the order if it has not yet entered ocean transit.

Once an order has entered the ocean transit process, it can no longer be canceled. At that stage, the shipment has already been transferred to international logistics and cannot be retrieved or stopped.

If you need to request a cancellation, please contact us as soon as possible at hello@montefurniture.com with your order number.